Privacy Policy - Terra Horologe
Terra Horologe (referred to as "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information when you interact with our online platform, purchase our luxury timepieces, or use our bespoke customization and after-sales services.
1. Information We Collect
We collect various types of information in connection with the services we provide, which can include personal data.
- Information You Provide Directly: This includes information you submit when you express interest in our timepieces, request customization services, make a purchase, or contact us. This may include your name, contact details (such as email address, phone number, and shipping address), payment information, and details related to your watch customization preferences.
- Information Collected Automatically: When you visit our online platform, we may automatically collect certain information from your device, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This helps us understand how visitors use our site and improve their experience.
- Communication Data: Records of your correspondence with us through email, phone, or other channels.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To process your orders, deliver products, perform customization services, and manage after-sales support and restorations.
- Communication: To respond to your inquiries, provide updates on your orders or services, and send you important information.
- Marketing and Promotions: To inform you about new limited edition timepieces, exclusive offers, and events that may be of interest to you, always in accordance with your preferences.
- Improvement of Services: To analyze how our online platform and services are used, conduct research, and develop new features or improve existing ones.
- Security and Fraud Prevention: To protect our online platform, services, and customers from fraud, unauthorized access, and other unlawful activities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. Legal Basis for Processing (GDPR)
For individuals residing in the European Economic Area (EEA), we process your personal data under the following legal bases:
- Performance of a Contract: When we need to fulfill our obligations under a contract with you (e.g., to process your order or provide customization services).
- Legitimate Interests: When the processing is necessary for our legitimate interests and does not override your fundamental rights and freedoms (e.g., for improving our services, marketing, security).
- Consent: When you have explicitly given us consent to process your personal data for a specific purpose (e.g., for marketing communications). You have the right to withdraw your consent at any time.
- Legal Obligation: When we need to comply with a legal obligation (e.g., for tax or regulatory purposes).
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, data analysis, marketing assistance, customer service, and IT services. These service providers are obligated to protect your information and can only use it for the purposes for which it was provided.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will notify you of such an event and any choices you may have regarding your information.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
7. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We regularly review our security procedures and update them as necessary to ensure the highest level of protection.
8. International Data Transfers
As we operate globally, your personal data may be transferred to, and stored at, a destination outside your country of residence, including to countries that may not have the same level of data protection laws as your country. When we transfer your data internationally, we take appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable laws.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "last updated" date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Terra Horologe
875 Bay Street, Unit 105,
Toronto, Ontario,
M5S 3H1, Canada
You also have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes data protection laws.